Returning your item
Please read our returns policy carefully to ensure you are eligible to return your purchase.
If you are eligible for a return, please download our returns form by clicking here and send the item back to us.
Return address: PO Box 3078, East Blaxland, NSW 2774
Timeframes for Returns
For products other than faulty items, to be eligible for a return of your product, you must ensure the product is returned to us within 14 days of the goods being delivered to you.
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Pat Callinan Media if the product:
• Has a genuine manufacturing fault; and/or,
• Does not correspond with descriptions given to you.
Note: This excludes products that are listed as faulty. This includes instances where the fault was listed in the description.
Conditions for Returns
• Pat Callinan Media is not obliged to accept returns because a customer has simply changed their mind.
• Pat Callinan Media are not required to provide a refund on returns due to sizing, fit or change of mind.
• We are unable to process returns and store credits until your item is received and has been inspected by us.
• Returned products must not have been used, worn, altered and/or washed and must be in pristine condition so that it can be re-sold. The product must not have been damaged whilst in the customer’s possession or during delivery. The product must also be in its original packaging which must be in good condition.
• The cost of return shipping is at the customer’s expense for any return excluding faulty products.
• We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
• We aim to process your return and send your credit note within 10 working days of receiving and inspecting your returned item.
• Store credits are valid for 6 months and will be emailed as an online gift card to the same email address as you provided on your order.
If you believe the item is faulty, please email us immediately by clicking here